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Privacy Policy:


Sugar & Co. Confectionery
May 2007

At Sugar & Co Confectionery, we value your privacy. This Privacy Policy describes how we collect, use, store, and protect your personal information when you interact with us in-store or through our e-commerce website: sugarandco.com

By using our services or making a purchase, you consent to the collection and use of your personal information as outlined in this policy.

1. Information We Collect

We may collect the following personal information:

  • Contact Information: Name, email address, phone number, billing and shipping address

  • Payment Information: Credit/debit card details (processed securely through third-party providers)

  • Account Information: Username, password (if you create an account)

  • Purchase History: Products bought, preferences, and related transaction data

  • Communications: Emails, messages, or inquiries you send us

  • Website Usage Data: IP address, browser type, device information, and pages visited (via cookies and analytics tools)

2. How We Collect Information

We collect information through:

  • Online order forms and checkouts

  • Account registration on our website

  • Subscriptions to our newsletter or marketing lists

  • Customer service interactions (via email, phone, or contact forms)

  • Cookies and similar technologies on our website

3. How We Use Your Information

We use your information to:

  • Fulfill and manage orders, payments, and shipping

  • Communicate with you about your orders or inquiries

  • Send marketing communications (if you’ve opted in)

  • Improve our website, products, and customer service

  • Prevent fraud or unauthorized activity

  • Comply with legal and regulatory obligations

4. Consent

Your consent is obtained when you:

  • Provide information during a transaction

  • Opt in to receive marketing emails

  • Create an account or contact us voluntarily

You may withdraw your consent at any time by contacting us (see Section 9 below), except where required for legal or contractual reasons.

5. Disclosure of Personal Information

We do not sell or rent your personal information. We may share information with:

  • Trusted third-party service providers (e.g., payment processors, shipping companies, email marketing platforms), solely to perform services on our behalf.

  • Legal or regulatory authorities, when required by law or to protect our rights

All third parties are contractually obligated to protect your personal information in accordance with PIPEDA.

6. Cookies and Analytics

Our website uses cookies to enhance your experience and collect website usage statistics.

  • Essential cookies: Help with basic website functions like shopping cart management

  • Performance cookies: Allow us to measure and improve website performance

  • Marketing cookies: May be used to track effectiveness of our ads or promotions

You can manage cookie preferences through your browser settings.

7. Data Security

We take appropriate technical and organizational measures to safeguard your information. These include:

  • Secure Socket Layer (SSL) encryption

  • Use of reputable third-party payment gateways (e.g., Square, PayPal)

  • Restricted access to personal data within our organization

Despite our efforts, no system can be guaranteed 100% secure. You use our services at your own risk.

8. Data Retention

We retain personal information only as long as necessary to:

  • Complete the purpose it was collected for

  • Comply with legal and accounting obligations

  • Maintain transaction records for customer service

If you request account deletion, we will remove your data unless retention is required by law.

9. Your Rights

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete data

  • Withdraw consent at any time

  • Request deletion of your personal data, where applicable

To exercise these rights, contact us at:

Sugar & Co. Confectionery
Head Office: Unit #95-12161 237St, Maple Ridge, B.C. Canada
sugarandcosweetshop@gmail.com
778-240-8003

10. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We may update this policy from time to time. The revised version will be posted on our website with an updated effective date. Continued use of our services constitutes your acceptance of any changes.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:

Kristina Robeson
Sugar & Co. Confectionery
Unit #95-12161 237 St, Maple Ridge, B.C. V4R0E7
778-240-8003
sugarandcosweetshop@gmail.com

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